Refund and Returns Policy

Returns Policy for Brüder Australia:

At Brüder Australia, we strive to provide our customers with high-quality equipment that meet their needs and expectations. However, we understand that there may be instances where you need to return or exchange a product. This Returns Policy outlines the guidelines and procedures for returning items purchased from our company.

1. Eligibility for Returns:
– Products eligible for returns are new, unused, and in their original condition.
– Returns must be initiated within [14] days from the date of delivery.
– Custom-made or specially ordered items may not be eligible for return unless they are defective or damaged upon arrival.
– Consumables, such as adhesives, lubricants, and chemicals, cannot be returned due to safety and regulatory reasons, unless they are defective or damaged during transit.

2. Return Process:
– Prior to returning an item, please contact our customer service team to initiate the return process.
– Provide your order number, product details, reason for return, and any supporting documentation or images if applicable.
– Our customer service team will guide you through the return process.

3. Return Shipping:
– Unless the return is due to our error or a defective/damaged product, the customer is responsible for the return shipping costs.
– We recommend using a reputable shipping carrier with a tracking service to ensure safe delivery.
– Please ensure the item is securely packaged to prevent damage during transit.

4. Inspection and Refunds/Exchanges:
– Upon receiving the returned item, our team will inspect it to verify its condition.
– If the item is in its original, unused condition, we will process a refund to the original payment method or provide an exchange as per your request.
– Refunds will be issued within 30 days of receiving the returned item.
– If the item is found to be damaged due to improper use, mishandling, or any other reason not covered under warranty, the return may be subject to restocking fees or may not be eligible for a refund.

5. Defective or Damaged Items:
– If you receive a defective or damaged item, please contact our customer service team immediately.
– Provide details and supporting documentation or images to facilitate the resolution process.
– We will arrange for a return or exchange, and cover the return shipping costs in such cases.

6. Warranty Claims:
– Products with manufacturer warranties will be subject to the terms and conditions provided by the respective manufacturer.
– Please refer to the specific warranty information included with the product or contact our customer service team for assistance with warranty claims.

7. Non-Returnable Items:
– The following items are typically non-returnable unless they are defective or damaged upon arrival:
– Custom-made or specially ordered items
– Consumable products (adhesives, lubricants, chemicals, etc.)
– Items that have been used, altered, or are not in their original condition

Please note that this Returns Policy is subject to change without prior notice. We recommend reviewing the policy on our website or contacting our customer service team for the most up-to-date information.

If you have any further questions or need assistance, please do not hesitate to reach out to our customer service team. We are here to help and ensure your satisfaction with all of our products.